Returns

Items cannot be returned or exchanged except for items with a quality defect. If the item has a quality defect upon receipt, it must be returned intact and complete in its original packaging, accompanied by the delivery slip, within 7 days after receipt of your package. The return shipping costs may be covered under certain conditions and after contacting the company. The article will be replaced if possible or a voucher for the value of the jewel will be given.

The customer must return the product with the order number, the product(s) description(s), as well stating whether they would like a refund or an exchange.

Please send us an email or contact us via the contact form to let us know you would like an exchange or refund with the order number and item name.

The return address will then be sent to you in response.

The refund is made within 30 days of the registration of your return. It is carried out directly according to the payment method used by the Customer when placing his order (credit card or paypal).